FAQs

ComputerHelpSOS does not repair broken screens.

No, ComputerHelpSOS does not repair printers.

The max travel time to the customer is about one hour.

ComputerHelpSOS does not have a physical store. We can either come to your house or office, or we can connect remotely to you or we can pick up the device, fix it and return it to you.

950 North Washington Street, Third Floor, Alexandria, Virginia 22314. ComputerHelpSOS does not have a shop. ComputerHelpSOS is happy to come to your place (onsite) or simply pickup your pc or laptop from your location and return it fixed. ComputerHelpSOS also does a lot of remote tech support, where we log onto your pc and laptop. Please give us a call at (703) 869 1850 for more information.

Yes, ComputerHelpSOS has an Errors and Omissions Insurance.

1. Please call 7038691850 and we guide you establishing a one-time remote connection.
2. You click on “Remote Connection”
3. You click on “Start a New Session”
4. You type in your name
5. You click on the downloaded file called “ConnectWiseControlClient”
6. When it ask you to make change to your computer you select “Yes”
7. Then please call us at 7038691850.
8. Once the session is completed, we disconnect from you and delete the session.  You have your privacy back.  The connection logo in the lower right hand corner will disappear.

You can click here to start a remote connection session.

Remotely we charge $1.67 per minute. Minimum 20 minutes. Charged by the minute after the initial 20 minutes Onsite we charge $150 per hour. Minimum 1 hour. Charged in half hour increments after the first hour. Buy a bundle of 5 hours and safe 10 percent Buy a bundle of 10 hours and safe 15 percent

ComputerHelpSOS provides only for pay services and no free services.