FAQs

Yes. We clean infected computers, remove unwanted programs and pop-ups, and help secure your accounts afterward. See our virus and malware removal page for details.

Yes. We support both homes and small businesses in Alexandria, VA and the surrounding area. See IT support for Alexandria for more.

Yes. We help with Microsoft 365 setup, Outlook and email problems, and moving mail to new devices. Call or text us with a short description of the issue.

Yes. We support both, and can help you plan the move from Windows 10 to Windows 11, including checking whether your computer qualifies.

Yes. We can set up backups so your files are protected if a computer fails or is infected. Contact us to talk through what you need to protect.

You call or text us, then open our Remote Connect page and enter the 9-digit session code we give you. We can then see and control your screen while you watch, so you always know what we are doing. It works for Windows, Mac, Android and iOS.

Yes. ComputerHelpSOS can connect remotely to Windows PCs, Macs, Android phones and tablets, and iPhones and iPads. To start, we give you a short 9-digit session code to enter. A connection only happens when you allow it, so we can never get in without you.

Call (571) 604-5679 and we can usually connect and fix it while you watch. Start a remote connection here.

The best place, best price, expertise and selection would be the Micro Center on Nutley Street. It is about 20 minutes from Alexandria. You could install it yourself, let the Micro Center install it or let ComputerHelpSOS install it. There is a big difference between Windows 10 and Windows 11, so make sure it will run on whatever operating system you have. Running on Windows is not good enough any more.

ComputerHelpSOS fixes software related issues, hard drive / SSD issues and errors, cloning / exchanging, Operating system issues, Bios updates.

For other hardware related issues like liquid cooling and graphics card errors please goto the Micro Center on Nutley Street.

ComputerHelpSOS replaces broken screens. The price depends on the model.

No, ComputerHelpSOS does not repair printers.

https://www.computerhelpsos.com/should-i-get-my-printer-repaired-or-buy-a-new-printer

The max travel time to the customer is about one hour.

ComputerHelpSOS does not have a physical store. We can either come to your house or office, or we can connect remotely to you or we can pick up the device, fix it and return it to you.

950 North Washington Street, Third Floor, Alexandria, Virginia 22314. ComputerHelpSOS does not have a physical shop / store. ComputerHelpSOS provides three types of services:

Onsite: ComputerHelpSOS comes to your place.

Remotely: ComputerHelpSOS logs on to your computer and fixes the issue remotely.

Pickup: ComputerHelpSOS picks up the device and return it fixed.

Please contact us for more information.

Yes, ComputerHelpSOS has an Errors and Omissions Insurance.

Remotely (Remote Tech Support) we charge $36.80 for the first 20 minutes (20 minute minimum), then $1.86 per minute after that.

House and Office Visits (Onsite Tech Support):

In Alexandria we charge $125 per hour. Minimum one hour. Charged in half hour increments after the first hour.

Outside of Alexandria within 50 miles we charge $125 per hour, the same rate as in Alexandria.

Further than 50 miles we charge $150 for the first and last hour. In between $125 per hour.

The distance is calculated from 950 North Washington Street, Alexandria, VA 22314

ComputerHelpSOS provides only for pay services and no free services.