FAQs

ComputerHelpSOS (703) 869 1850

FAQs

Printers

Screens

  • Does ComputerHelpSOS repair broken screens

    ComputerHelpSOS does not repair broken screens.

  • Pricing

  • Does ComputerHelpSOS cost anything?

    ComputerHelpSOS provides only for pay services and no free services.

  • How much does ComputerHelpSOS cost?

    Remotely we charge $1.67 per minute. Minimum 20 minutes. Charged by the minute after the initial 20 minutes Onsite we charge $150 per hour. Minimum 1 hour. Charged in half hour increments after the first hour. Buy a bundle of 5 hours and safe 10 percent Buy a bundle of 10 hours and safe 15 percent

  • Insurance

  • Is ComputerHelpSOS insured ?

    Yes, ComputerHelpSOS has an Errors and Omissions Insurance.

  • Remote Access

  • How does Remote Connection work?
    1. Please call 7038691850 and we guide you establishing a one-time remote connection.
    2. You click on “Remote Connection”
    3. You click on “Start a New Session”
    4. You type in your name
    5. You click on the downloaded file called “ConnectWiseControlClient”
    6. When it ask you to make change to your computer you select “Yes”
    7. Then please call us at 7038691850.
    8. Once the session is completed, we disconnect from you and delete the session.  You have your privacy back.  The connection logo in the lower right hand corner will disappear.

    You can click here to start a remote connection session.

  • Location

  • Where is ComputerHelpSOS located?

    950 North Washington Street, Third Floor, Alexandria, Virginia 22314.

  • Store

  • Does ComputerHelpSOS have a store?

    ComputerHelpSOS does not have a physical store. We can either come to your house or office, or we can connect remotely to you or we can pick up the device, fix it and return it to you.

  • Onsite

  • How far do you drive for onsite services?

    The max travel time to the customer is about one hour.

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