Pop-ups you can’t close, a browser that redirects itself, a fake “your computer is infected — call Microsoft” warning, or a PC that suddenly runs like it’s wading through mud — these are signs of a virus or malware infection, and the longer it runs, the more it can steal.
ComputerHelpSOS removes viruses, malware, spyware, and ransomware for homes and small businesses in Alexandria, VA. In most cases we can start remotely within the hour — you don’t even need to unplug anything. If the machine won’t cooperate, we’ll come on-site or pick up the device.
📞 Infected right now? Call (571) 604-5679. Don’t enter passwords or banking details on the machine until it’s cleaned.
Signs Your Computer Is Infected
- Pop-up warnings demanding you call a support number or pay a fee
- New toolbars, a changed homepage, or searches that redirect
- The computer is suddenly very slow, or the fan runs constantly
- Friends receiving emails you never sent
- Antivirus mysteriously disabled, or files you can’t open
- A ransom note demanding payment to unlock your files
Any one of these is worth a look. Several together means stop using the machine for anything sensitive and get it cleaned.
How We Remove Viruses and Malware
- Diagnose — we identify what’s on the machine and how it got there.
- Remove — the infection is cleaned out completely, not just hidden. That includes browser hijackers, scareware, spyware, and rootkits.
- Repair — we fix the damage: browser settings, system files, and anything the malware broke on the way in.
- Protect — we install proper protection (we use Bitdefender with our managed clients), update your software, and show you exactly what the scam looked like so you don’t get caught twice.
If files were encrypted by ransomware, we’ll assess honestly what’s recoverable — and set up backups so it can never hold you hostage again.
Remote, On-Site, or Drop-Off — Your Choice
- Remote: fastest and cheapest — billed by the minute, often fixed within the hour.
- On-site: we come to your Alexandria home or office when the machine won’t stay online or you’d rather have someone in the room.
- Pickup / drop-off: for deep infections that need hours of bench time, we’ll take the device and return it clean.
Why Alexandria Trusts ComputerHelpSOS
- BBB A+ rated, 5-star Google rating, Angie’s List Super Service Award
- Errors & Omissions insured
- Local and honest — if a machine isn’t worth cleaning, we’ll tell you before you spend money on it
“Wonderfully competent: instantly diagnosed a problem… found a fix in minutes. Highly recommend!!!” — Tom Leoni
“I found him online and he spent about 1.5 hours helping me resolve computer issues… I can tell he is trustworthy.” — David Carter
“He fixed many problems on my laptop that resulted from another IT firm. He helped me set up a fabulous back-up program and virus protector program.” — Victoria M Sheffield
Where We Remove Viruses On-Site
Remote cleanups work anywhere. For on-site visits we cover Old Town, Del Ray, Rosemont, Potomac Yard, Arlandria, the West End, Kingstowne, Huntington, Belle Haven, Mount Vernon and the rest of Alexandria (22301–22315), plus Arlington and Springfield. See our full Alexandria service area →
Frequently Asked Questions
Can you remove a virus remotely?
Usually, yes. If the computer can still get online, we connect securely and clean it while you watch — billed by the minute. If the infection blocks the connection, we’ll come on-site in Alexandria or pick up the device.
How much does virus removal cost?
Remote cleanings start at $36.80 for the first 20 minutes, then are billed by the minute. On-site visits in Alexandria are $125 per hour with a one-hour minimum. A light infection costs far less than a deep one, and we’ll give you an honest estimate once we see what we’re dealing with. See our pricing FAQ for details.
I got a pop-up saying to call Microsoft. Is it real?
No — Microsoft never puts a phone number in a warning. It’s a scam designed to scare you into paying. Close the browser (or hold the power button if it won’t close) and call us instead. Never call the number on the screen.
Will I lose my files?
Almost never with common viruses and malware. Ransomware is the exception — encrypted files may not be recoverable without a backup, which is why we set one up as part of every cleanup.
Get Your Computer Cleaned Today
Call (571) 604-5679, request help online, or start a remote session.