When your computer, network, or email stops working, you don’t want a national help desk reading from a script — you want a local technician who can be at your Alexandria office or home the same day, or fix it remotely in minutes.
ComputerHelpSOS is based right here in Alexandria, VA 22314. We provide on-site IT support throughout Alexandria and the surrounding DC metro area, remote support billed fairly by the minute, and device pickup when the repair is easier at our bench. One call reaches the technician who will actually fix your problem.
📞 Call or text (571) 604-5679 — or contact us online and we’ll get back to you fast.
IT Services We Provide in Alexandria
Managed IT for Small Business
Ongoing care for your office computers: monitoring and patching through NinjaOne, Bitdefender antivirus protection, backups, and Microsoft 365 management — so problems get caught before they cost you a workday. See our managed IT services →
Computer Network & Wi-Fi Support
Slow Wi-Fi, dead spots, printers that won’t connect, or a small office network that needs to be set up properly — we design, install, and troubleshoot networks on-site.
Virus & Malware Removal
Pop-ups, ransomware scares, a browser that’s been hijacked, or a machine that’s suddenly crawling — we remove the infection, secure the machine, and show you how to keep it clean. Learn about our virus removal service →
Microsoft 365, Outlook & Email
Migrations, new mailboxes, Outlook errors, calendar problems, and subscription management for Microsoft Office and Exchange.
Computer Repair & Data Recovery
Hardware repairs and upgrades, recovery of files from failing drives, and secure wiping of old machines before you dispose of them.
Why Alexandria Businesses Choose a Local Tech
- We come to you. On-site visits to your office, home, or community room in Alexandria — not just a phone queue.
- Same-day help in most cases, and remote support is billed by the minute, so a five-minute fix costs a five-minute price.
- BBB A+ rated with a 5-star Google rating and an Angie’s List Super Service Award.
- Errors & Omissions insured — the professional coverage a business client should expect.
- One experienced technician, start to finish. You explain the problem once.
What IT Support Costs in Alexandria
No contracts and no surprise invoices. These are our published rates:
- Remote support: $36.80 covers the first 20 minutes, then it’s billed by the minute. Many problems are fixed inside that first block.
- On-site in Alexandria: $125 per hour, one-hour minimum, then billed in half-hour increments.
- Outside Alexandria: within 50 miles of Old Town, $125 per hour; further than 50 miles, the first and last hour are $150, with hours in between at $125.
- Pickup and drop-off: we collect the device, fix it and bring it back for $50 extra.
Full details are in our pricing FAQ.
How a Service Call Works
- Call or text (571) 604-5679 and describe the problem. You’ll talk to the technician who does the work, not a dispatcher.
- We try the fast route first. A lot of problems are solved over the phone or through a secure remote session, which is quicker and cheaper for you.
- If it needs hands-on work, we schedule a visit to your Alexandria office or home, or pick the device up.
- You pay for the time used, and you’ll get an explanation in plain English of what was wrong and how to avoid it next time.
What Our Alexandria-Area Customers Say
“Andy is a fantastic Computer Helper. He is very patient and is highly computer-literate… he will go to your office or home.” — Ann Prado
“Andy is top notch. Reliable, knowledgeable, and a prompt communicator… problem was resolved quickly.” — Anchor Remodel
“Andy Barth has helped me remotely to get my laptop back into working order… he is very patient with this older client.” — Kathy Benjamin
“I have used Andy for perhaps a decade, usually connecting remotely, but a few times he’s come here to install new hardware.” — Pete Salinger
Our Service Area
We’re based at 950 North Washington Street in Old Town (22314) and make on-site visits across Alexandria:
- City of Alexandria: Old Town, Parker-Gray, Carlyle, Del Ray, Rosemont, Potomac Yard, Arlandria, Beverley Hills, Parkfairfax, Seminary Hill, Cameron Station and the West End (22301, 22302, 22304, 22305, 22311, 22314)
- Fairfax County “Alexandria” addresses: Huntington, Belle Haven, Hybla Valley, Fort Hunt, Mount Vernon, Rose Hill, Franconia, Kingstowne and Lincolnia (22303, 22306, 22307, 22308, 22309, 22310, 22312, 22315)
- Nearby: Arlington, Springfield, Washington DC and nearby Maryland
Outside this area? Ask. Remote support works anywhere.
Frequently Asked Questions
Do you offer same-day IT support in Alexandria?
Yes, in most cases. Remote support can often start within the hour; on-site visits in Alexandria are usually available same or next day. Call (571) 604-5679 to check availability.
How much does IT support cost?
Remote support is $36.80 for the first 20 minutes, then billed by the minute. On-site visits in Alexandria are $125 per hour with a one-hour minimum. See our pricing FAQ for travel rates outside Alexandria.
Can you fix my office network on-site?
Yes. We set up and troubleshoot small business networks, Wi-Fi, printers, and servers on-site throughout Alexandria and the DC metro area.
Do you support both homes and businesses?
Both. We help home users with the same care as our small business clients — many customers start with a home computer fix and later bring us in to manage their office IT.
Get IT Help Today
Don’t lose another day to a computer problem. Call (571) 604-5679, request help online, or start a remote session now.