Terms of Service Guaranteed Satisfaction Tech Support Offering Please see our testimonials (click here) We are dedicated to solve all problems and take great pride in it, but the terms of service make sure that we are not held responsible for issues beyond our control. We have all twelve years experience. Excluded from the money back guarantee are the following scenarios: 1. You only want to get technical advice over the phone (and not via remote connection). 2. The hardware is defective. 3. License key codes or software CDs are missing. 4. You end the tech support session before the technician is finished troubleshooting the problem. 5. The date of the tech support provided by ComputerHelpSOS is older than 5 business days, what means we have a 100 percent money back guarantee for a maximum of 7 days, after that there is no money back. Virus, Spyware and Malware removal: ComputerHelpSOS guarantees the complete removal of Spyware, Malware and Viruses. If we cannot remove all viruses, pop ups, spyware, Adware there is a 100 percent money back guarantee. (so far ComputerHelpSOS removed viruses and spyware from 200 computers successfully) Since we can not x-ray your computer, ComputerHelpSOS does not know, which damage viruses, spyware and malware has done to your operating system. Meaning are there files corrupt or is the registry corrupt. If certain parts of the operating system do not work after the complete removal of viruses, spyware or malware, there is no money back guarantee at all for that. Estimates from ComputerHelpSOS are binding, meaning we do not charge you more even if it takes several hours. 
Availability of Services Planned availability of tech support services is on a 24/7, 365 days a year basis, but ComputerHelpSOS, Inc. ™ shall not be held responsible for circumstances beyond its control, such as, but not limited to, telecommunications, payment processing or equipment failure, that may interfere with the delivery of service.
LIMITATION OF LIABILITY IN NO EVENT SHALL ComputerHelpSOS, Inc. ™ BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS OR COMPUTER HARDWARE OR SOFTWARE DAMAGE IN CONNECTION WITH THE DELIVERY OF TECH SUPPORT SERVICES BY ComputerHelpSOS, Inc. ™ TECHNICIANS. IN NO EVENT SHALL ComputerHelpSOS, Inc. ™ BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO THIRD PARTY RESOURCES SUGGESTED BY ComputerHelpSOS, Inc. ™ TECHNICIANS IN THE DELIVERY OF TECH SUPPORT SERVICES.
NO WARRANTIES ComputerHelpSOS, Inc. ™ SERVICES ARE PROVIDED “AS IS” WITH NO WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATED. CUSTOMERS USE THIS SERVICE AT THEIR OWN RISK. ComputerHelpSOS reserves the right to deny service to any customer, because of not appropriate behavior or because of a charge back history with ComputerHelpSOS. ComputerHelpSOS, Inc., Inc. ™ (provider of the Service) respects the privacy of its 100 Percent Satisfaction customers and agrees that all customer supplied Personal Information, including name, address, phone number, email address, credit card or other such information, shall be used by ComputerHelpSOS, Inc., Inc. ™ for the sole purpose of providing tech support services and for customer satisfaction associated with such services.
Privacy ComputerHelpSOS, Inc. ™ (provider of the Service) agrees not to share, sell, lease, rent or otherwise make customer information available for any use to any Third Party unless to comply with a court order or other legal process. ComputerHelpSOS, Inc. ™
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