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 Guaranteed
Satisfaction Tech Support Offering
We are dedicated to solve
all problems and take great pride in it, but the terms
of service make sure that we are not held responsible
for issues beyond our control. We have all twelve years
experience. Excluded from the money back guarantee are
the following scenarios:
1. You only want to get
technical advice over the phone (and not via remote
connection).
2. The hardware is defective.
3. License key codes or
software CDs are missing.
4. You end the tech support
session before the technician is finished troubleshooting
the problem.
5. The date of the tech
support provided by ComputerHelpSOS is older than 5
business days, what means we have a 100 percent money
back guarantee for a maximum of 7 days, after that there
is no money back.
Virus, Spyware and Malware
removal: ComputerHelpSOS guarantees the complete removal
of Spyware, Malware and Viruses. If we cannot remove
all viruses, pop ups, spyware, Adware there is a 100
percent money back guarantee.
Since we can not x-ray
your computer, ComputerHelpSOS does not know, which
damage viruses, spyware and malware has done to your
operating system. Meaning are there files corrupt or
is the registry corrupt. If certain parts of the operating
system do not work after the complete removal of viruses,
spyware or malware, there is no money back guarantee
at all for that.
Estimates from ComputerHelpSOS
are binding, meaning we do not charge you more even
if it takes several hours.
Availability of Services
Planned availability of
tech support services is on a 24/7, 365 days a year
basis, but ComputerHelpSOS, Inc. ™ shall not be
held responsible for circumstances beyond its control,
such as, but not limited to, telecommunications, payment
processing or equipment failure, that may interfere
with the delivery of service.
LIMITATION OF LIABILITY
IN NO EVENT SHALL ComputerHelpSOS,
Inc. ™ BE LIABLE TO ANY PERSON FOR ANY SPECIAL,
GENERAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES
OF ANY KIND, INCLUDING WITHOUT LIMITATION, THOSE RESULTING
FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS
OF USE, LOSS OF DATA, LOSS OF PROFITS OR COMPUTER HARDWARE
OR SOFTWARE DAMAGE IN CONNECTION WITH THE DELIVERY OF
TECH SUPPORT SERVICES BY ComputerHelpSOS, Inc. ™
TECHNICIANS. IN NO EVENT SHALL ComputerHelpSOS, Inc.
™ BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED
TO THIRD PARTY RESOURCES SUGGESTED BY ComputerHelpSOS,
Inc. ™ TECHNICIANS IN THE DELIVERY OF TECH SUPPORT
SERVICES.
NO WARRANTIES
ComputerHelpSOS, Inc. ™
SERVICES ARE PROVIDED “AS IS” WITH NO WARRANTY
OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATED. CUSTOMERS
USE THIS SERVICE AT THEIR OWN RISK. ComputerHelpSOS
reserves the right to deny service to any customer,
because of not appropriate behavior or because of a
charge back history with ComputerHelpSOS.
ComputerHelpSOS, Inc.,
Inc. ™ (provider of the Service) respects the privacy
of its 100 Percent Satisfaction customers and agrees
that all customer supplied Personal Information, including
name, address, phone number, email address, credit card
or other such information, shall be used by ComputerHelpSOS,
Inc., Inc. ™ for the sole purpose of providing
tech support services and for customer satisfaction
associated with such services.
Privacy
ComputerHelpSOS, Inc. ™
(provider of the Service) agrees not to share, sell,
lease, rent or otherwise make customer information available
for any use to any Third Party unless to comply with
a court order or other legal process. ComputerHelpSOS,
Inc. ™
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