Frequently Asked Questions How does remote computer tech support work? The remote computer tech support technology allows us to connect to your computer and work on it just like you do. At all times you see what we do on the screen and when we move the mouse.
Is remote tech support secure? All communications between the technician and you is 128 bit encrypted and secured. Every time we access your computer the web browser asks you if you allow access to your computer. That means once we are disconnected there is no more access to your computer possible without your approval.
How long does it take you to fix my computer? The average tech support session takes between 40 minutes and one hour. Settings and configuration issues can be fixed pretty fast, within 20 minutes. Computers where the operating system is damaged, due to spyware and viruses might take longer to be fixed, the average about one to two hours.
How much does it cost? Computer help SOS charges $1.63 per minute, discounted in 30 minute increments. The first hour costs $90, the second hour costs $80 in the third our costs $70, all accounted for by the minute.
What kind of guarantees do you have? ComputerHelpSOS offers a five day warranty on all provided services. For money back issues please see our terms of service.
Can you support older computers? ComputerHelpSOS supports computers up to five years old.
Do you support computers with dial-up connection? yes we support computers with dial-up connection but things might take about 10 times longer, especially to download programs. it is advisable to use our in-house service for dial-up connections. Computer help SOS charges $120 for the first hour and $60 for 30 minute increments thereafter. service can be arranged most of the time within 24 hours. Please give us a call at one 800 - 637 - 1428
Do you also provide in-house support? Computer help SOS charges $120 for the first hour and $60 for 30 minute increments thereafter. service can be arranged most of the time within 24 hours. Please give us a call at one 800 - 637 - 1428
Are your techs quantified? All our technicians are carefully hand selected and have certifications including MCSE and A+ certification. ComputerhelpSOS requires in addition to that at least 10 years experience in the computer tech support field. | 
